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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Wayne Trier

August 7, 2026

5  out of  5
rating by Wayne Trier
"Overall a great experience as Jordan was very police, courteousvand knowledgeable"
We responded:
"Jordan's a great asset to our agency so we appreciate the kind words and 5 stars Wayne! Our State Farm insurance agency looks forward to helping with your insurance needs in the future!"
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Shawn Harris

August 6, 2026

5  out of  5
rating by Shawn Harris
"Bianca was fantastic and extremely helpful today 8/25/23 at the State Farm office. Thank you!!!!"
We responded:
"Thanks Shawn for stopping by the Deer Park Cincinnati State Farm office these last (what seems like) 100 years!! We appreciate your trust in us!"
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Sakile Chenzira

August 5, 2026

5  out of  5
rating by Sakile Chenzira
"Very helpful and polite."
We responded:
"Thank you so much, Sakile! We’re really glad you’re happy with the great price and that you found our team helpful and polite. We truly appreciate your 5-star review—thanks for choosing us!"
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Padraig ODonnell

August 1, 2026

5  out of  5
rating by Padraig ODonnell
"The employees at Shelonda Payton State Farm were so kind, informative and helpful with their insights! They made the process very easy and had genuine interest in advancing my business and accounts! I will definitely be back!! Want to give a special shoutout to Elijah for his attention to detail and his kindness and customer service!"
We responded:
"Thanks for allowing us to help you with your auto insurance needs Padraig and we appreciate the 5 star rating!"
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Valerie Nicole

July 30, 2026

5  out of  5
rating by Valerie Nicole
"I was assisted by Jonaye and she was fantastic!"
We responded:
"Valerie, thank you for taking the time to leave such a wonderful review! We’re proud to hear Jonaye delivered fantastic service. We appreciate you choosing us here at the Shelonda Payton State Farm Agency!"
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Ron Fraser

July 24, 2026

5  out of  5
rating by Ron Fraser
"Great immediate service- contacted me right away and handled my coverages. Fast communication and understanding of what I wanted to do. Thank You!"
We responded:
"Thanks so much for the 5‑star review! 🌟😊 We’re glad we could provide great immediate service—contacting you right away and getting your property coverages handled smoothly ✅🏡 Fast communication + understanding what you wanted is exactly what we aim for! 💬🤝 Ron, thank you for choosing Shelonda Payton, State Farm—reach out anytime! 💙⭐️"
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Unique M

July 23, 2026

5  out of  5
rating by Unique M
"AMAZING!…. Moving from VA to Cincy OH. They made my insurance update flawless got me great rates on everything I wanted. Would DEFINITELY recommend!"
We responded:
"Thank you, thank you, thank you Unique! 💛😊 Moving can be stressful, but we’re happy we could make your insurance update flawless! ✅🏡 We’re also excited we helped you get great rates on what mattered most. Would love to help again anytime! 🤝⭐️"
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Hannah Hempel

July 8, 2026

5  out of  5
rating by Hannah Hempel
"Isaiah was a pleasure to work with and a great help!"
We responded:
"Hannah thank you so much for the 5-star review! We’re thrilled to hear Isaiah was a pleasure to work with and that he was able to help you. Here at the Shelonda Payton State Farm Agency we truly appreciate your support!"
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Leroy Williams Jr

July 8, 2026

5  out of  5
rating by Leroy Williams Jr
"I thoroughly enjoyed working with Jonaye Taylor. She demonstrated remarkable patience and provided thoughtful and clear responses to our inquiries. It’s reassuring to know that I can reach out to her whenever I require assistance or have further questions."
We responded:
"Thanks for the wonderful review Leroy! We’re thrilled you were pleased with our reasonable pricing and that Jonaye Taylor provided such patient, thoughtful support. We truly appreciate your trust in our life insurance services—feel free to reach out anytime!"
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Eleetra-Sharah El, copyright 1979

July 7, 2026

5  out of  5
rating by Eleetra-Sharah El, copyright 1979
"Been a customer since 2006. So that should speak volume. You don't stay where you don't like the service or product. Shelonda Payton is awesome 😎"
We responded:
"Thank you for your review and for being a customer since 2006 Eleetra-Sharah El! Your support truly means a lot to us!! We look forward to servicing you many more years to come!"
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Jen Palumbo

July 2, 2026

5  out of  5
rating by Jen Palumbo
"This is the most friendly office! They are prompt to respond to questions and provide the answers that I was asking!"
We responded:
"Thank you for the wonderful review! We’re so glad you found our office friendly and that our team was prompt in answering your questions. We appreciate your trust in us for your motorcycle, life, property, and vehicle insurance needs! Our Shelonda Payton State Farm Agency appreciates your thoughtfulness!
"
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Danielle Lintz

July 1, 2026

5  out of  5
rating by Danielle Lintz
"I had a great experience working with Isaiah! He made the entire process quick and easy, answered all of my questions, and helped me save a significant amount on my insurance premiums. He was responsive and made switching both my auto and homeowners insurance completely stress-free. I highly recommend Isaiah to anyone looking for excellent service and real savings!"
We responded:
"Thank you so much for the amazing 5-star review Danielle! We’re thrilled to hear Isaiah made the process quick and easy, answered all your questions, and helped you save significantly on both your auto insurance and homeowners insurance. We truly appreciate your kind words about his responsiveness and stress-free support. Thanks again for recommending him!"
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Dave Rapp

July 1, 2026

5  out of  5
rating by Dave Rapp
"Thanks buddy!"
We responded:
"Thank you so much for your first Google review, Dave! We really appreciate the 5 stars, and we’re glad Isaiah could help from your local State Farm agency!"
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Alvina Lindsey

June 30, 2026

5  out of  5
rating by Alvina Lindsey
"A huge THANK YOU to Shelonda and her Team for getting the information needed to my insurance dept. regarding my homeowner's coverage. I truly appreciate their efforts. Everything was resolved efficiently. I am so happy and relieved.

Once again, THANK YOU!!!!"
We responded:
"Hi Alvina, we appreciate your kind words. Amy has been a great addition to our team. We are always happy to help. Thank you for taking the time out of your day to write this!"
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Briana Fitzpatrick

June 29, 2026

5  out of  5
rating by Briana Fitzpatrick
"Very nice and knowledgeable. Home, auto, and life insurance at a reasonable price."
We responded:
"Briana we appreciate you taking time out of your day to click 5 stars for Isaiah! Thank you for allowing us to provide personal attention and we look forward to helping in the future!"
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BallinAllDay

June 25, 2026

5  out of  5
rating by BallinAllDay
"Elijah was very helpful, and went above and beyond to solve the issues I was having. The office always has great customer service. "I would highly recommend Shelonda and her office to our family and friends.""
We responded:
"Thank you so much for your kind words and recommendation! We’re thrilled to hear that our team provided you with great personal service. It means a lot to us to know that you would recommend us to your family and friends. We look forward to continuing to serve you!"
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Cindy Jencks

June 24, 2026

5  out of  5
rating by Cindy Jencks
"Friendly service, dependable coverage."
We responded:
"Hi Cindy — thank you so much for the 5-star review! We’re glad you found our pricing reasonable and appreciated our friendly, dependable coverage. We’re here whenever you need help with your property or vehicle insurance. Thanks again!"
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Linda Johnson

June 15, 2026

5  out of  5
rating by Linda Johnson
"State Farm..Shelonda Payton office was very friendly and helpful explaining my auto insurance."
We responded:
"Linda thank you so much for taking time out of your day to give us 5 stars! We appreciate being able to personally meet with you and give a thorough review of your policies!"
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Daniel Ross

June 12, 2026

5  out of  5
rating by Daniel Ross
"Great"
We responded:
"Thanks for taking time out of your busy schedule to leave our agency a 5 star review! Shelonda's State Farm office and team are grateful to service your policies all these years and for generations!!"
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Cindy

June 11, 2026

5  out of  5
rating by Cindy
"Great customer service 👏"
We responded:
"Cindy thank you for the wonderful feedback of your insurance transaction! We’re glad you received great customer service—please reach back out to us anytime. 👏"
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Porsha J Hutchinson

June 10, 2026

5  out of  5
rating by Porsha J Hutchinson
"Isaiah’s professionalism was superb ⭐️⭐️⭐️⭐️⭐️"
We responded:
"Thanks so much for the wonderful review Porsha! We’re thrilled to hear Isaiah was professional and that you had such a great experience with Shelonda's State Farm Insurance Agency!"
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kim bibbs

June 6, 2026

5  out of  5
rating by kim bibbs
"Definitely recommend, I’ve experienced years of exceptional customer service, attention to detail, professionalism, responsiveness, and a genuine commitment to helping. It is evident that Shelonda and her State Farm team truly care about meeting the needs of clients and building lasting relationships for all your insurance needs."
We responded:
"Thank you, Kim, for the great review! We’re so glad you’ve had years of responsive, professional service with our team. We especially appreciate your kind words about our life insurance in addition to property and vehicle insurance and the care we put into helping clients make informed coverage decisions. Thanks again for trusting Shelonda and the State Farm team—we’re here anytime you need us!

"
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Trina Patrick

June 5, 2026

5  out of  5
rating by Trina Patrick
"As a longtime client of Shelonda Payton insurance agency, I appreciate their professionalism, knowledge and customer service. The staff is always courteous and helpful and takes the time to explain coverage options clearly. Love working with Jonaye and entire staff! Highly recommended"
We responded:
"Hi Trina! Thank you so much for your kind review and for being a long-time customer. We truly appreciate your trust in Shelonda Payton Insurance Agency. We’re glad to hear you’ve had a great experience with our team and that Jonaye was able to help you understand your coverage options clearly. We look forward to serving you again!"
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Shelley Tobin

June 5, 2026

5  out of  5
rating by Shelley Tobin
"Shelonda is a pleasure to work with. She always has a smile in her voice and on her face. She is always eager to help. I highly recommend!!"
We responded:
"Thank you so much Shelley for your kind words! We honored to have worked with you over all these years and look forward to offering personal service in the future!"
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Sakina Devereaux

May 29, 2026

5  out of  5
rating by Sakina Devereaux
"Isaiah is amazing. He's very professional and prompt with handling any insurance issues I've had."
We responded:
"Sakina we're thrilled you had an efficient experience with Isaiah regarding your life insurance and renters insurance! We're here to service and assist in the future and appreciate your longevity with our State Farm agency!"