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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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gregory

January 30, 2026

5  out of  5
rating by gregory
"Isaiah was a great help taking care of my problem he was easy to talk too and he explained to me what I needed to do."
We responded:
"Gregory we're thrilled for the 5 stars of Isaiah! His demeanor makes lots of our customers happy! Thanks for allowing him to personally help you with life insurance. It's our most valuable product for families so we are appreciative of your comment!"
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Angela Garnett

January 15, 2026

5  out of  5
rating by Angela Garnett
"Very reliable and always address my concern. Never wait on any claims."
We responded:
"Thanks Angela for entrusting us to service your life insurance, property insurance and vehicle insurance needs! We're honored to have worked with you all these years!"
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Robert White

January 14, 2026

5  out of  5
rating by Robert White
"Great customer service"
We responded:
"Thanks for the 5 stars!! We appreciate being able to service our Mason/Deerfield Township State Farm customers!!"
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Sophia Freeman

January 6, 2026

5  out of  5
rating by Sophia Freeman
"Isaiah is the best!! Super helpful and insightful!! Highly recommend!!"
We responded:
"Thank you for your 5-star review of Isaiah and your State Farm vehicle insurance! We're grateful to be your good neighbor and look forward to helping in the future!"
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bernadette watson

December 30, 2025

5  out of  5
rating by bernadette watson
"Very professional and has always solved and resolved all request/issues. Thank you"
We responded:
"Thank u soo much Bernadette! We enjoy being available to help resolve your requests anytime!"
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steven

December 15, 2025

5  out of  5
rating by steven
"Thanx Isaiah for your prompt and friendly service Always taken care of at this office"
We responded:
"Thank you so much for your kind words Steven! We're delighted to hear that Isaiah and our team consistently take good care of you. We look forward to serving you again soon!"
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Lynn Brown

December 5, 2025

5  out of  5
rating by Lynn Brown
"The staff is very professional and attentive, great customer service."
We responded:
"We appreciate your review Lynn! We are delighted to know you had great personal experience with our State Farm office. We're here for you if you need any assistance in the future!"
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taylor woodward

November 29, 2025

5  out of  5
rating by taylor woodward
"I had a great experience with Isaiah Payton at State Farm. He was extremely helpful, knowledgeable, and easy to work with. Isaiah explained everything clearly and made sure I got the coverage that fit my needs. I highly recommend him if you want excellent service and someone who truly cares about his clients!"
We responded:
"Thank you so much for your kind words and positive feedback Taylor! We're thrilled to hear that Isaiah provided you with helpful, knowledgeable, and attentive service. It's our goal to ensure every client feels confident and well-supported, and we're glad Isaiah could make that happen for you. We truly appreciate your recommendation and look forward to serving you again in the future!"
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Envision Marie

November 18, 2025

5  out of  5
rating by Envision Marie
"Amazing and very supportive staff. A welcoming office. Very good with communication and a genuine interest in helping people."
We responded:
"Thank you so much for your kind words Marie! We’re thrilled to hear that you found our staff supportive and our office welcoming. Communication and genuinely helping our clients are very important to us, and your feedback means a lot. We look forward to continuing to assist you!"
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Pam Hunsche

October 15, 2025

5  out of  5
rating by Pam Hunsche
"Very knowledgeable, friendly and efficient staff."
We responded:
"Hi Pam, thank you so much for the great rating! 😊"
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Sandy Albrinck

October 9, 2025

5  out of  5
rating by Sandy Albrinck
"Isaiah is always very friendly and helpful and is very knowledgeable"
We responded:
"Thanks Sandy for working with Isaiah regarding your life insurance & vehicle insurance! He thrives on being able to personally help long term customers such as yourself and is very grateful to work with your family!"
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S Hey

October 8, 2025

5  out of  5
rating by S Hey
"I called to get clarity on communications I received from Sate Farm. Isaiah gathered all the facts , conducted research and provided me with what I needed to know. Great and speedy customer service."
We responded:
"Thank you so much for your kind words! We're glad to hear that Isaiah was able to assist you thoroughly and efficiently. Providing clear and timely service is something we take great pride in, and it's wonderful to know your experience reflected that."
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Chad Armentrout

October 6, 2025

1  out of  5
rating by Chad Armentrout
"Terrible. Staff is nice but Stay away from Shelonda. She’s rude and unhelpful."
We responded:
"Thanks for the review Chad. I've explained to you multiple times how to fix your issue and you resulted in name-calling which caused me to disconnect the call. In today's industry where it's difficult to find great employees I'm going to protect me and my team by not allowing that behavior for my office. Please let us know when you find someone else who can service your needs. Have a great day!"
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Mel Jackson

September 30, 2025

5  out of  5
rating by Mel Jackson
"Great experience! Wonderful service. ALWAYS an easy, seamless process. Isaiah is very professional and efficient at his job there."
We responded:
"Thank you so much, we appreciate you taking the time out of your day to give us your feedback!!!"
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Traci Wheatley

September 27, 2025

5  out of  5
rating by Traci Wheatley
"Knowledgeable and kind. Great agent!"
We responded:
"We appreciate those wonderful words Traci! We love to know in today's world that you consider us kind as that small word goes such a long way! If there's anything we can help with in the future please let us know!"
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Lizbeth Amaya

September 25, 2025

5  out of  5
rating by Lizbeth Amaya
"I had a great experience with this State Farm office! Isaiah was extremely helpful and made the whole process so easy. He took the time to go over multiple quotes with me and made sure all my needs were taken care of. Excellent customer service—I highly recommend!"
We responded:
"Lizbeth thank you so much for taking the time to leave us such a detailed personal review! Isaiah enjoys presenting multiple options which ensures that you get exactly what's specific to your needs. Please let us know if there's anything else we can help with in the future!"
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Saed Bulbul

September 18, 2025

5  out of  5
rating by Saed Bulbul
"Isaiah is amazing guy , was with me on the phone until I got the best insurance, thanks Isaiah"
We responded:
"Thank you Saed for allowing Isaiah to create your personal price plan. We appreciate your patience working with us until we were able to come up with something specific for your needs! "
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Sherrie C

September 18, 2025

5  out of  5
rating by Sherrie C
"Shelonda is very friendly, practical, knowledgable, and easy to work with. Highly recommend!"
We responded:
"We appreciate those kind words Sherrie. We enjoy doing policy reviews as it's one of the most fulfilling duties we offer to our customers. We look forward to continuing to help in the future."
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Tera Davis

September 16, 2025

5  out of  5
rating by Tera Davis
"I truly enjoy the customer service I receive from Shalonda Payton's State Farm employees. They always start and end the conversation with an eagerness to be of service and a smile to smooth the way. I have especially have enjoyed my interactions with the newer employee, Cassie. She followed up with me (twice) to verify and ensure all my recent changes/updates were effectively in place. Thank you Shelonda for compiling such an AWESOME team!!!"
We responded:
"Thank you for the kind words regarding Cassie! Shes a true asset to our office!!"
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David Dickman

September 14, 2025

5  out of  5
rating by David Dickman
"They were very helpful and easy to work with"
We responded:
"We appreciate your positive feedback David! We look forward to continuing to provide you with personal service! If there's anything else we can do for your insurance needs please don't hesitate to ask!"
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Jay

August 29, 2025

5  out of  5
rating by Jay
"Hello Jay with Enterprise Car sales , Shelonda and her sons at State Farm have been incredibly helpful, providing excellent and efficient service for my customers' vehicle coverage needs. Their attention to detail and overall customer service has been top-notch."
We responded:
"Thanks for those kind words Jay! We're honored that you're happy with our personable service. We look forward to continuing to help you with your insurance needs in the future!"
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Laura Shorter

August 23, 2025

5  out of  5
rating by Laura Shorter
"Shelonda and her team are great. You get the service you expect and deserve."
We responded:
"Laura, thank you so much for those kind words 😊 We try our hardest to exceed expectations!"
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Dante Sanderson

August 22, 2025

5  out of  5
rating by Dante Sanderson
"Great customer service 👏🏽. Definitely an asset to the State Farm family"
We responded:
"Dante thanks so much for taking time out of your day to acknowledge our customer service. We're overjoyed that you recognize our State Farm longevity! "
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Shellie Davis

July 30, 2025

5  out of  5
rating by Shellie Davis
"I appreciate your help with making the payment. Thanks again"
We responded:
"You’re welcome Shellie! We’re glad we could help from your Cincinnati State Farm agency!! "
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Renyssa Hillman

July 23, 2025

5  out of  5
rating by Renyssa Hillman
"Mrs. Shelonda was a perfect representative of State Farm! She has always been a wonderful person personally, and even better professionally."
We responded:
"We appreciate your review Renyssa! We are delighted to know you had a great experience with our State Farm office. If you need assistance in the future please don't hesitate to let us know and great seeing you the other day!"