State Farm® Insurance Agent Shelonda Payton
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Mel Jackson
September 30, 2025
"Great experience! Wonderful service. ALWAYS an easy, seamless process. Isaiah is very professional and efficient at his job there."
"Thank you so much, we appreciate you taking the time out of your day to give us your feedback!!!"
Traci Wheatley
September 27, 2025
"Knowledgeable and kind. Great agent!"
"We appreciate those wonderful words Traci! We love to know in today's world that you consider us kind as that small word goes such a long way! If there's anything we can help with in the future please let us know!"
Lizbeth Amaya
September 25, 2025
"I had a great experience with this State Farm office! Isaiah was extremely helpful and made the whole process so easy. He took the time to go over multiple quotes with me and made sure all my needs were taken care of. Excellent customer service—I highly recommend!"
"Lizbeth thank you so much for taking the time to leave us such a detailed personal review! Isaiah enjoys presenting multiple options which ensures that you get exactly what's specific to your needs. Please let us know if there's anything else we can help with in the future!"
Saed Bulbul
September 18, 2025
"Isaiah is amazing guy , was with me on the phone until I got the best insurance, thanks Isaiah"
"Thank you Saed for allowing Isaiah to create your personal price plan. We appreciate your patience working with us until we were able to come up with something specific for your needs! "
Sherrie C
September 18, 2025
"Shelonda is very friendly, practical, knowledgable, and easy to work with. Highly recommend!"
"We appreciate those kind words Sherrie. We enjoy doing policy reviews as it's one of the most fulfilling duties we offer to our customers. We look forward to continuing to help in the future."
Tera Davis
September 16, 2025
"I truly enjoy the customer service I receive from Shalonda Payton's State Farm employees. They always start and end the conversation with an eagerness to be of service and a smile to smooth the way. I have especially have enjoyed my interactions with the newer employee, Cassie. She followed up with me (twice) to verify and ensure all my recent changes/updates were effectively in place. Thank you Shelonda for compiling such an AWESOME team!!!"
"Thank you for the kind words regarding Cassie! Shes a true asset to our office!!"
David Dickman
September 14, 2025
"They were very helpful and easy to work with"
"We appreciate your positive feedback David! We look forward to continuing to provide you with personal service! If there's anything else we can do for your insurance needs please don't hesitate to ask!"
Elaine Cameron
September 10, 2025
"Shalonda was amazing!!!"
"We appreciate your feedback Elaine! Providing extra care and personal attention is what we enjoy! Have a great day!"
Jay
August 29, 2025
"Hello Jay with Enterprise Car sales , Shelonda and her sons at State Farm have been incredibly helpful, providing excellent and efficient service for my customers' vehicle coverage needs. Their attention to detail and overall customer service has been top-notch."
"Thanks for those kind words Jay! We're honored that you're happy with our personable service. We look forward to continuing to help you with your insurance needs in the future!"
Laura Shorter
August 23, 2025
"Shelonda and her team are great. You get the service you expect and deserve."
"Laura, thank you so much for those kind words 😊 We try our hardest to exceed expectations!"
Dante Sanderson
August 22, 2025
"Great customer service 👏🏽. Definitely an asset to the State Farm family"
"Dante thanks so much for taking time out of your day to acknowledge our customer service. We're overjoyed that you recognize our State Farm longevity! "
Chester Ricks
August 18, 2025
"Great knowledge and great explanation"
"We're very thankful that you took time out of your busy day to review us Pastor Ricks. Thank your for your patience and kindness during your transactions!"
Colette Smith
August 18, 2025
"car insurance payment"
"We appreciate you taking time out of your day to review our personal service us Colette! Please let us know if there's anything else we can do in the future!"
Kamijah Tyler
August 16, 2025
"thank you for help !!!"
"Thank you for your 5-star review Kamijah! My State Farm team and I are happy to be your new good neighbor!"
soraiya lackey
August 11, 2025
"Fast and great customer service, Isaiah was great!"
"Thank you for your 5-star review of Isaiah's personal and efficient service! My State Farm team and I are happy to be your good neighbor Soraiya! "
Cj Elliott
August 8, 2025
"Outstanding service!"
"We’re thankful for your feedback CJ! (Actually it was on auto insurance and not worker's compensation...) It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
Shellie Davis
July 30, 2025
"I appreciate your help with making the payment. Thanks again"
"You’re welcome Shellie! We’re glad we could help from your Cincinnati State Farm agency!! "
Renyssa Hillman
July 23, 2025
"Mrs. Shelonda was a perfect representative of State Farm! She has always been a wonderful person personally, and even better professionally."
"We appreciate your review Renyssa! We are delighted to know you had a great experience with our State Farm office. If you need assistance in the future please don't hesitate to let us know and great seeing you the other day!"
Jennifer Jones
July 16, 2025
"Shelonda Payton is amazing! She helped us reduce our rate on home and auto insurance with more coverage. She is organized, attentive, and thorough! Highly recommended!"
"Thank you for reviewing our State Farm office! We're thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward continuing to support your personal insurance needs!"
bernadette watson
July 16, 2025
"Very professional and has always solved and resolved all request/issues. Thank you"
"Thank u soo much Bernadette! We enjoy being available to help resolve your requests anytime!"
Jaxson Hayes
June 23, 2025
"Shelonda and her agents were great and so nice. They helped me very quick."
"Thank you for reviewing our State Farm office Jaxson! We're thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs and seeing you ball out on the basketball court!"
Marissa Pender
June 16, 2025
"Been with them for a long time, and they've always made any issues right. I also really enjoy their text feature. It yields a prompt response consistently."
"We appreciate your review Marissa! We are delighted to know you've had great experiences with our State Farm office!"
Rena Jones
May 30, 2025
"I appreciate the personal and timely response to my insurance needs."
"Thanks for the review Rena! We have been delighted to help you and if there's anything you need in the future we're here for you! Glad we were able to catch up today and I look forward to seeing you soon!"
Lauren Ty
May 15, 2025
"Isaiah made setting up renters and auto insurance incredibly seamless, which really helped simplify my relocation process."
"Thank you Lauren for taking time out of your day to leave a positive review of Isaiah! I'm grateful to have licensed team members who are doing exceptional work this week while I'm out for my son's graduation. If there's anything we can do for you in the future please let us know!"
James Allen gmail
May 13, 2025
"She met my needs! Shelonda is Awesome!"
"James we're thankful for your feedback! It's our pleasure to assist you with your insurance needs all these years! If there is anything else we can do to help, please let us know!"