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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Will Avery

Will Avery

September 11, 2026

5  out of  5
rating by Will Avery
"Shelonda manages a very professional office. I am 100% happy with the service I received from Elijha"
We responded:
"Thank you so much Will for your fantastic 5-star review! We’re delighted to hear that Jonaye provided you with professional insurance advice. Our entire team works hard to maintain a high standard of service, so it’s wonderful to know you’re 100% happy with your experience. We truly appreciate your kind words and look forward to supporting you in the future!"
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Vera Wells

September 10, 2026

5  out of  5
rating by Vera Wells
"Great customer service!"
We responded:
"Hi Vera. We're ecstatic that you liked our customer service and found our claims process quick and easy! With having 3 licensed/certified folks (Isaiah, Jonaye and Elijah) we're always readily available to help!"
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Patricia Lewis

September 2, 2026

5  out of  5
rating by Patricia Lewis
"Prompt and efficient service
Thank you !"
We responded:
"We're honored by your positive feedback Patricia! We look forward to continuing to provide you with great service! If there's anything else we can do for your insurance needs, just let us know!"
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Philip Ilten

August 24, 2026

5  out of  5
rating by Philip Ilten
"Very friendly and knowledgeable staff; were able to quickly and efficiently help me."
We responded:
"Thanks so much for the 5-star review, Philip! We’re thrilled to hear our team was both friendly and knowledgeable—and that they were able to help you quickly and efficiently. We truly appreciate your support!"
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Shellie Davis

August 20, 2026

5  out of  5
rating by Shellie Davis
"I appreciate your help with setting up car insurance, you were a great help. Very great customer service, thank you Isaiah I really appreciate it"
We responded:
"You’re welcome Shellie! We’re glad we could help from your Cincinnati State Farm agency!! "
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Karen Stevens

August 19, 2026

5  out of  5
rating by Karen Stevens
"Helpful , kind & courteous"
We responded:
"Hi Karen—thank you for the kind words! We’re happy you had a great experience with our team. We appreciate your support of our State Farm agency and look forward to helping you anytime!"
Profile photo of Gail Adams-Arnold

Gail Adams-Arnold

August 17, 2026

5  out of  5
rating by Gail Adams-Arnold
"Agent was very thorough and customer friendly."
We responded:
"Hi Gail! Thank you so much for your 5-star review 🌟 We’re glad to hear you found our pricing reasonable and that we were thorough and customer friendly. We truly appreciate you choosing us for your vehicle insurance—please feel free to reach out anytime you need help! 🚗💙"
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Bridget Meerdink

August 17, 2026

5  out of  5
rating by Bridget Meerdink
"Isaiah made switching insurance companies, something I had been dreading, easy and actually enjoyable! The entire team is friendly, knowledgeable, and committed to finding the best coverage at very competitive rates. Isaiah and Elijah were both incredibly helpful and made the whole process so easy. I’d highly recommend this State Farm branch to anyone!"
We responded:
"Hi Bridget! Thank you so much for your 5-star review 🌟 We’re thrilled to hear you like the price and that Isaiah and Elijah made switching insurance feel easy (and even enjoyable!). Our team works hard to provide friendly, knowledgeable service and help you find the best coverage at competitive rates. We truly appreciate your recommendation—please don’t hesitate to reach out anytime you need us! 🚗💙"
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dinah hamner

August 13, 2026

5  out of  5
rating by dinah hamner
"My experience was great! The agent did great and gave great customer service!"
We responded:
"Thank you, Dinah! 🌟 We’re so glad to hear you had a great experience. Our team truly appreciates your kind words about the agent’s customer service—your satisfaction means everything to us. If you need anything in the future, we’re here to help!"
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Mary Haynes

August 13, 2026

5  out of  5
rating by Mary Haynes
"I called the office to ask a quick question regarding my homeowners insurance. Isaiah was very prompt in responding and provided me with the information I needed."
We responded:
"Thank you so much Mary for your kind words and the 5-stars! We’re delighted to hear that Isaiah was prompt and helpful in responding to your text messages. Providing timely and clear communication is very important to us and we appreciate you allowing us to multi-task using this feature!"
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Tryjay1k

August 10, 2026

5  out of  5
rating by Tryjay1k
"Very very helpful, helped me fix my license so I didn’t have to get a SR22 a lot of money saved"
We responded:
"We appreciate you taking time out of your day to let us know how this worked out for u Tryjay1k! Our State Farm office is always glad to help!"
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Wayne Trier

August 7, 2026

5  out of  5
rating by Wayne Trier
"Overall a great experience as Jordan was very police, courteousvand knowledgeable"
We responded:
"Jordan's a great asset to our agency so we appreciate the kind words and 5 stars Wayne! Our State Farm insurance agency looks forward to helping with your insurance needs in the future!"
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Shawn Harris

August 6, 2026

5  out of  5
rating by Shawn Harris
"Bianca was fantastic and extremely helpful today 8/25/23 at the State Farm office. Thank you!!!!"
We responded:
"Thanks Shawn for stopping by the Deer Park Cincinnati State Farm office these last (what seems like) 100 years!! We appreciate your trust in us!"
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Sakile Chenzira

August 5, 2026

5  out of  5
rating by Sakile Chenzira
"Very helpful and polite."
We responded:
"Thank you so much, Sakile! We’re really glad you’re happy with the great price and that you found our team helpful and polite. We truly appreciate your 5-star review—thanks for choosing us!"
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Padraig ODonnell

August 1, 2026

5  out of  5
rating by Padraig ODonnell
"The employees at Shelonda Payton State Farm were so kind, informative and helpful with their insights! They made the process very easy and had genuine interest in advancing my business and accounts! I will definitely be back!! Want to give a special shoutout to Elijah for his attention to detail and his kindness and customer service!"
We responded:
"Thanks for allowing us to help you with your auto insurance needs Padraig and we appreciate the 5 star rating!"
Profile photo of Valerie Nicole

Valerie Nicole

July 30, 2026

5  out of  5
rating by Valerie Nicole
"I was assisted by Jonaye and she was fantastic!"
We responded:
"Valerie, thank you for taking the time to leave such a wonderful review! We’re proud to hear Jonaye delivered fantastic service. We appreciate you choosing us here at the Shelonda Payton State Farm Agency!"
Profile photo of Ron Fraser

Ron Fraser

July 24, 2026

5  out of  5
rating by Ron Fraser
"Great immediate service- contacted me right away and handled my coverages. Fast communication and understanding of what I wanted to do. Thank You!"
We responded:
"Thanks so much for the 5‑star review! 🌟😊 We’re glad we could provide great immediate service—contacting you right away and getting your property coverages handled smoothly ✅🏡 Fast communication + understanding what you wanted is exactly what we aim for! 💬🤝 Ron, thank you for choosing Shelonda Payton, State Farm—reach out anytime! 💙⭐️"
Profile photo of Unique M

Unique M

July 23, 2026

5  out of  5
rating by Unique M
"AMAZING!…. Moving from VA to Cincy OH. They made my insurance update flawless got me great rates on everything I wanted. Would DEFINITELY recommend!"
We responded:
"Thank you, thank you, thank you Unique! 💛😊 Moving can be stressful, but we’re happy we could make your insurance update flawless! ✅🏡 We’re also excited we helped you get great rates on what mattered most. Would love to help again anytime! 🤝⭐️"
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Hannah Hempel

July 8, 2026

5  out of  5
rating by Hannah Hempel
"Isaiah was a pleasure to work with and a great help!"
We responded:
"Hannah thank you so much for the 5-star review! We’re thrilled to hear Isaiah was a pleasure to work with and that he was able to help you. Here at the Shelonda Payton State Farm Agency we truly appreciate your support!"
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Leroy Williams Jr

July 8, 2026

5  out of  5
rating by Leroy Williams Jr
"I thoroughly enjoyed working with Jonaye Taylor. She demonstrated remarkable patience and provided thoughtful and clear responses to our inquiries. It’s reassuring to know that I can reach out to her whenever I require assistance or have further questions."
We responded:
"Thanks for the wonderful review Leroy! We’re thrilled you were pleased with our reasonable pricing and that Jonaye Taylor provided such patient, thoughtful support. We truly appreciate your trust in our life insurance services—feel free to reach out anytime!"
Profile photo of Eleetra-Sharah El, copyright 1979

Eleetra-Sharah El, copyright 1979

July 7, 2026

5  out of  5
rating by Eleetra-Sharah El, copyright 1979
"Been a customer since 2006. So that should speak volume. You don't stay where you don't like the service or product. Shelonda Payton is awesome 😎"
We responded:
"Thank you for your review and for being a customer since 2006 Eleetra-Sharah El! Your support truly means a lot to us!! We look forward to servicing you many more years to come!"
Profile photo of Jen Palumbo

Jen Palumbo

July 2, 2026

5  out of  5
rating by Jen Palumbo
"This is the most friendly office! They are prompt to respond to questions and provide the answers that I was asking!"
We responded:
"Thank you for the wonderful review! We’re so glad you found our office friendly and that our team was prompt in answering your questions. We appreciate your trust in us for your motorcycle, life, property, and vehicle insurance needs! Our Shelonda Payton State Farm Agency appreciates your thoughtfulness!
"
Profile photo of Danielle Lintz

Danielle Lintz

July 1, 2026

5  out of  5
rating by Danielle Lintz
"I had a great experience working with Isaiah! He made the entire process quick and easy, answered all of my questions, and helped me save a significant amount on my insurance premiums. He was responsive and made switching both my auto and homeowners insurance completely stress-free. I highly recommend Isaiah to anyone looking for excellent service and real savings!"
We responded:
"Thank you so much for the amazing 5-star review Danielle! We’re thrilled to hear Isaiah made the process quick and easy, answered all your questions, and helped you save significantly on both your auto insurance and homeowners insurance. We truly appreciate your kind words about his responsiveness and stress-free support. Thanks again for recommending him!"
Profile photo of Dave Rapp

Dave Rapp

July 1, 2026

5  out of  5
rating by Dave Rapp
"Thanks buddy!"
We responded:
"Thank you so much for your first Google review, Dave! We really appreciate the 5 stars, and we’re glad Isaiah could help from your local State Farm agency!"
Profile photo of Alvina Lindsey

Alvina Lindsey

June 30, 2026

5  out of  5
rating by Alvina Lindsey
"A huge THANK YOU to Shelonda and her Team for getting the information needed to my insurance dept. regarding my homeowner's coverage. I truly appreciate their efforts. Everything was resolved efficiently. I am so happy and relieved.

Once again, THANK YOU!!!!"
We responded:
"Hi Alvina, we appreciate your kind words. Amy has been a great addition to our team. We are always happy to help. Thank you for taking the time out of your day to write this!"