State Farm® Insurance Agent Shelonda Payton
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Will Avery
September 11, 2026
"Shelonda manages a very professional office. I am 100% happy with the service I received from Elijha"
"Thank you so much Will for your fantastic 5-star review! We’re delighted to hear that Jonaye provided you with professional insurance advice. Our entire team works hard to maintain a high standard of service, so it’s wonderful to know you’re 100% happy with your experience. We truly appreciate your kind words and look forward to supporting you in the future!"
Vera Wells
September 10, 2026
"Great customer service!"
"Hi Vera. We're ecstatic that you liked our customer service and found our claims process quick and easy! With having 3 licensed/certified folks (Isaiah, Jonaye and Elijah) we're always readily available to help!"
Patricia Lewis
September 2, 2026
"Prompt and efficient service
Thank you !"
"We're honored by your positive feedback Patricia! We look forward to continuing to provide you with great service! If there's anything else we can do for your insurance needs, just let us know!"
Philip Ilten
August 24, 2026
"Very friendly and knowledgeable staff; were able to quickly and efficiently help me."
"Thanks so much for the 5-star review, Philip! We’re thrilled to hear our team was both friendly and knowledgeable—and that they were able to help you quickly and efficiently. We truly appreciate your support!"
Shellie Davis
August 20, 2026
"I appreciate your help with setting up car insurance, you were a great help. Very great customer service, thank you Isaiah I really appreciate it"
"You’re welcome Shellie! We’re glad we could help from your Cincinnati State Farm agency!! "
Karen Stevens
August 19, 2026
"Helpful , kind & courteous"
"Hi Karen—thank you for the kind words! We’re happy you had a great experience with our team. We appreciate your support of our State Farm agency and look forward to helping you anytime!"
Gail Adams-Arnold
August 17, 2026
"Agent was very thorough and customer friendly."
"Hi Gail! Thank you so much for your 5-star review 🌟 We’re glad to hear you found our pricing reasonable and that we were thorough and customer friendly. We truly appreciate you choosing us for your vehicle insurance—please feel free to reach out anytime you need help! 🚗💙"
Bridget Meerdink
August 17, 2026
"Isaiah made switching insurance companies, something I had been dreading, easy and actually enjoyable! The entire team is friendly, knowledgeable, and committed to finding the best coverage at very competitive rates. Isaiah and Elijah were both incredibly helpful and made the whole process so easy. I’d highly recommend this State Farm branch to anyone!"
"Hi Bridget! Thank you so much for your 5-star review 🌟 We’re thrilled to hear you like the price and that Isaiah and Elijah made switching insurance feel easy (and even enjoyable!). Our team works hard to provide friendly, knowledgeable service and help you find the best coverage at competitive rates. We truly appreciate your recommendation—please don’t hesitate to reach out anytime you need us! 🚗💙"
dinah hamner
August 13, 2026
"My experience was great! The agent did great and gave great customer service!"
"Thank you, Dinah! 🌟 We’re so glad to hear you had a great experience. Our team truly appreciates your kind words about the agent’s customer service—your satisfaction means everything to us. If you need anything in the future, we’re here to help!"
Mary Haynes
August 13, 2026
"I called the office to ask a quick question regarding my homeowners insurance. Isaiah was very prompt in responding and provided me with the information I needed."
"Thank you so much Mary for your kind words and the 5-stars! We’re delighted to hear that Isaiah was prompt and helpful in responding to your text messages. Providing timely and clear communication is very important to us and we appreciate you allowing us to multi-task using this feature!"
Tryjay1k
August 10, 2026
"Very very helpful, helped me fix my license so I didn’t have to get a SR22 a lot of money saved"
"We appreciate you taking time out of your day to let us know how this worked out for u Tryjay1k! Our State Farm office is always glad to help!"
Wayne Trier
August 7, 2026
"Overall a great experience as Jordan was very police, courteousvand knowledgeable"
"Jordan's a great asset to our agency so we appreciate the kind words and 5 stars Wayne! Our State Farm insurance agency looks forward to helping with your insurance needs in the future!"
Shawn Harris
August 6, 2026
"Bianca was fantastic and extremely helpful today 8/25/23 at the State Farm office. Thank you!!!!"
"Thanks Shawn for stopping by the Deer Park Cincinnati State Farm office these last (what seems like) 100 years!! We appreciate your trust in us!"
Sakile Chenzira
August 5, 2026
"Very helpful and polite."
"Thank you so much, Sakile! We’re really glad you’re happy with the great price and that you found our team helpful and polite. We truly appreciate your 5-star review—thanks for choosing us!"
Padraig ODonnell
August 1, 2026
"The employees at Shelonda Payton State Farm were so kind, informative and helpful with their insights! They made the process very easy and had genuine interest in advancing my business and accounts! I will definitely be back!! Want to give a special shoutout to Elijah for his attention to detail and his kindness and customer service!"
"Thanks for allowing us to help you with your auto insurance needs Padraig and we appreciate the 5 star rating!"
Valerie Nicole
July 30, 2026
"I was assisted by Jonaye and she was fantastic!"
"Valerie, thank you for taking the time to leave such a wonderful review! We’re proud to hear Jonaye delivered fantastic service. We appreciate you choosing us here at the Shelonda Payton State Farm Agency!"
Ron Fraser
July 24, 2026
"Great immediate service- contacted me right away and handled my coverages. Fast communication and understanding of what I wanted to do. Thank You!"
"Thanks so much for the 5‑star review! 🌟😊 We’re glad we could provide great immediate service—contacting you right away and getting your property coverages handled smoothly ✅🏡 Fast communication + understanding what you wanted is exactly what we aim for! 💬🤝 Ron, thank you for choosing Shelonda Payton, State Farm—reach out anytime! 💙⭐️"
Unique M
July 23, 2026
"AMAZING!…. Moving from VA to Cincy OH. They made my insurance update flawless got me great rates on everything I wanted. Would DEFINITELY recommend!"
"Thank you, thank you, thank you Unique! 💛😊 Moving can be stressful, but we’re happy we could make your insurance update flawless! ✅🏡 We’re also excited we helped you get great rates on what mattered most. Would love to help again anytime! 🤝⭐️"
Hannah Hempel
July 8, 2026
"Isaiah was a pleasure to work with and a great help!"
"Hannah thank you so much for the 5-star review! We’re thrilled to hear Isaiah was a pleasure to work with and that he was able to help you. Here at the Shelonda Payton State Farm Agency we truly appreciate your support!"
Leroy Williams Jr
July 8, 2026
"I thoroughly enjoyed working with Jonaye Taylor. She demonstrated remarkable patience and provided thoughtful and clear responses to our inquiries. It’s reassuring to know that I can reach out to her whenever I require assistance or have further questions."
"Thanks for the wonderful review Leroy! We’re thrilled you were pleased with our reasonable pricing and that Jonaye Taylor provided such patient, thoughtful support. We truly appreciate your trust in our life insurance services—feel free to reach out anytime!"
Eleetra-Sharah El, copyright 1979
July 7, 2026
"Been a customer since 2006. So that should speak volume. You don't stay where you don't like the service or product. Shelonda Payton is awesome 😎"
"Thank you for your review and for being a customer since 2006 Eleetra-Sharah El! Your support truly means a lot to us!! We look forward to servicing you many more years to come!"
Jen Palumbo
July 2, 2026
"This is the most friendly office! They are prompt to respond to questions and provide the answers that I was asking!"
"Thank you for the wonderful review! We’re so glad you found our office friendly and that our team was prompt in answering your questions. We appreciate your trust in us for your motorcycle, life, property, and vehicle insurance needs! Our Shelonda Payton State Farm Agency appreciates your thoughtfulness!
"
Danielle Lintz
July 1, 2026
"I had a great experience working with Isaiah! He made the entire process quick and easy, answered all of my questions, and helped me save a significant amount on my insurance premiums. He was responsive and made switching both my auto and homeowners insurance completely stress-free. I highly recommend Isaiah to anyone looking for excellent service and real savings!"
"Thank you so much for the amazing 5-star review Danielle! We’re thrilled to hear Isaiah made the process quick and easy, answered all your questions, and helped you save significantly on both your auto insurance and homeowners insurance. We truly appreciate your kind words about his responsiveness and stress-free support. Thanks again for recommending him!"
Dave Rapp
July 1, 2026
"Thanks buddy!"
"Thank you so much for your first Google review, Dave! We really appreciate the 5 stars, and we’re glad Isaiah could help from your local State Farm agency!"
Alvina Lindsey
June 30, 2026
"A huge THANK YOU to Shelonda and her Team for getting the information needed to my insurance dept. regarding my homeowner's coverage. I truly appreciate their efforts. Everything was resolved efficiently. I am so happy and relieved.
Once again, THANK YOU!!!!"
"Hi Alvina, we appreciate your kind words. Amy has been a great addition to our team. We are always happy to help. Thank you for taking the time out of your day to write this!"