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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Daniel Ross

June 12, 2026

5  out of  5
rating by Daniel Ross
"Great"
We responded:
"Thanks for taking time out of your busy schedule to leave our agency a 5 star review! Shelonda's State Farm office and team are grateful to service your policies all these years and for generations!!"
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Cindy

June 11, 2026

5  out of  5
rating by Cindy
"Great customer service 👏"
We responded:
"Cindy thank you for the wonderful feedback of your insurance transaction! We’re glad you received great customer service—please reach back out to us anytime. 👏"
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Porsha J Hutchinson

June 10, 2026

5  out of  5
rating by Porsha J Hutchinson
"Isaiah’s professionalism was superb ⭐️⭐️⭐️⭐️⭐️"
We responded:
"Thanks so much for the wonderful review Porsha! We’re thrilled to hear Isaiah was professional and that you had such a great experience with Shelonda's State Farm Insurance Agency!"
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kim bibbs

June 6, 2026

5  out of  5
rating by kim bibbs
"Definitely recommend, I’ve experienced years of exceptional customer service, attention to detail, professionalism, responsiveness, and a genuine commitment to helping. It is evident that Shelonda and her State Farm team truly care about meeting the needs of clients and building lasting relationships for all your insurance needs."
We responded:
"Thank you, Kim, for the great review! We’re so glad you’ve had years of responsive, professional service with our team. We especially appreciate your kind words about our life insurance in addition to property and vehicle insurance and the care we put into helping clients make informed coverage decisions. Thanks again for trusting Shelonda and the State Farm team—we’re here anytime you need us! "
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Trina Patrick

June 5, 2026

5  out of  5
rating by Trina Patrick
"As a longtime client of Shelonda Payton insurance agency, I appreciate their professionalism, knowledge and customer service. The staff is always courteous and helpful and takes the time to explain coverage options clearly. Love working with Jonaye and entire staff! Highly recommended"
We responded:
"Hi Trina! Thank you so much for your kind review and for being a long-time customer. We truly appreciate your trust in Shelonda Payton Insurance Agency. We’re glad to hear you’ve had a great experience with our team and that Jonaye was able to help you understand your coverage options clearly. We look forward to serving you again!"
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Shelley Tobin

June 5, 2026

5  out of  5
rating by Shelley Tobin
"Shelonda is a pleasure to work with. She always has a smile in her voice and on her face. She is always eager to help. I highly recommend!!"
We responded:
"Thank you so much Shelley for your kind words! We honored to have worked with you over all these years and look forward to offering personal service in the future!"
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Sakina Devereaux

May 29, 2026

5  out of  5
rating by Sakina Devereaux
"Isaiah is amazing. He's very professional and prompt with handling any insurance issues I've had."
We responded:
"Sakina we're thrilled you had an efficient experience with Isaiah regarding your life insurance and renters insurance! We're here to service and assist in the future and appreciate your longevity with our State Farm agency!"
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Eddie Bishop

May 27, 2026

5  out of  5
rating by Eddie Bishop
"Great service!!!"
We responded:
"Thanks so much for those kind words Eddie! We enjoy servicing your insurance needs from our Kenwood area State Farm office."
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Kim Stokes

May 26, 2026

5  out of  5
rating by Kim Stokes
"I’ve putting off making the phone call forever. Isaiah made everything quick and easy."
We responded:
"Thank you for your review Kim! We appreciate you reaching out regarding car insurance, and we’re happy to hear Isaiah helped make the process quick and straightforward. Please don’t hesitate to contact us if you need anything in the future."
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Will Avery

May 15, 2026

5  out of  5
rating by Will Avery
"Shelonda manages a very professional office. I am 100% happy with the service I received from Jonaye."
We responded:
"Thank you so much Will for your fantastic 5-star review! We’re delighted to hear that Jonaye provided you with professional insurance advice. Our entire team works hard to maintain a high standard of service, so it’s wonderful to know you’re 100% happy with your experience. We truly appreciate your kind words and look forward to supporting you in the future!"
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B C

May 13, 2026

5  out of  5
rating by B C
"Had the pleasure of speaking to Isaiah who’s Shelondas son (huge green flag that the family’s working together) - made the process incredibly easy and straightforward to get a quote and determine next steps - very professional and authentic - would highly recommend"
We responded:
"Thank you so much BC for your wonderful 5-star review! We’re thrilled to hear that Isaiah made the auto insurance process easy and straightforward for you. It’s great to know that our family team approach is a “huge green flag” — we truly believe in working together to provide the best service possible. We appreciate your recommendation and look forward to assisting you anytime you need!"
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Mary Haynes

May 13, 2026

5  out of  5
rating by Mary Haynes
"Isaiah was very prompt in responding to my text. He was able to answer my questions and provided the information I needed."
We responded:
"Thank you so much Mary for your kind words and the 5-stars! We’re delighted to hear that Isaiah was prompt and helpful in responding to your text messages. Providing timely and clear communication is very important to us and we appreciate you allowing us to multi-task using this feature!"
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Angel C.

May 7, 2026

5  out of  5
rating by Angel C.
"Isaiah was great! Very thorough and informative. I appreciate your patience and professionalism. Thanks for everything happy to join the State Farm community!"
We responded:
"Angel that you so much for your review of Isaiah helping you with auto and renters insurance! He enjoys helping our customers with their insurance purchases!"
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2 Placez

May 7, 2026

5  out of  5
rating by 2 Placez
"Jonaye is a wonderful, attentive agent at Shelonda Payton’s State Farm agency."
We responded:
"Thank you for this awesome review of Jonaye! She’s a great addition to our team and absolutely loves to make sure our customers understand everything about the insurance process!"
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Wendell Allen

April 22, 2026

5  out of  5
rating by Wendell Allen
"Shelonda Payton State Farm office is the best customer service and all your insurance needs, the staff is well trained an excellent with helping out on all your concerns."
We responded:
"Thanks Wendell for the kind words! We are excited to be able to offer you the level of service customers deserve!"
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Britany Hoffman

April 21, 2026

5  out of  5
rating by Britany Hoffman
"Thanks for helping me"
We responded:
"You're so welcome Britany! Thanks for your years of loyalty and we look forward to helping with your insurance needs in the future!"
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steven

April 7, 2026

5  out of  5
rating by steven
"Once again Isiah you are the best"
We responded:
"Thank you so much for your kind words Steven! We're delighted to hear that Isaiah and our team consistently take good care of you. We look forward to serving you again soon!"
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La Cindy Harris

April 3, 2026

5  out of  5
rating by La Cindy Harris
"Very nice and courteous and listens to any issues or questions, very helpful"
We responded:
"Thanks LaCindy for the 5 stars! We appreciate your longevity with our Deer Park State Farm insurance office!"
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Mitch McKenzie

April 2, 2026

5  out of  5
rating by Mitch McKenzie
"Wonderful experience! Friendly and very attentive to my needs! Won't find a better experience anywhere in my opinion!"
We responded:
"Thank you so much for your kind words and trusting us for nearly 15 years! Mitch, we're thrilled to hear you had such a wonderful experience and felt well taken care of. Your loyalty means the world to us, and we look forward to continuing to serve you for many years to come!"
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bain224

March 30, 2026

5  out of  5
rating by bain224
"Anytime I call Shelonda. Payton's office the staff is helpful and knowledgeable."
We responded:
"Thanks for the compliment bain224! We certainly try our best to always provide the best service from our Cincinnati State Farm office and we appreciate your business!"
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BallinAllDay

March 23, 2026

5  out of  5
rating by BallinAllDay
"Shelonda was very helpful. The office always has great customer service. "I would highly recommend Shelonda and her office to our family and friends.""
We responded:
"Thank you so much for your kind words and recommendation! We’re thrilled to hear that our team provided you with great personal service. It means a lot to us to know that you would recommend us to your family and friends. We look forward to continuing to serve you!"
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Marsha

March 17, 2026

5  out of  5
rating by Marsha
"All way ready to teach you how you can benefit your ,that what have in courage me."
We responded:
"Thanks for the 5 stars Marsha! We're thrilled to hear that we explained your benefits in an understanding manner."
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Carmen Cason

March 10, 2026

5  out of  5
rating by Carmen Cason
"You done a great job I’m proud of you I appreciate your help thanks"
We responded:
"We appreciate the 5 stars Carmen! Servicing our insurance customers in neighboring states shows how we can get work done even when you're not in our back yard."
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Bryan Nelson

March 5, 2026

5  out of  5
rating by Bryan Nelson
"My wife and I assisted a real estate client with the purchase of a condo and he needed insurance. I contacted the agency online and Isaiah Peyton promptly contacted me. Isaiah contacted our client directly. He was very professional and he helped our client secure insurance the same day. Our client was pleased with the service and the high level of professionalism. Overall, the experience was positive."
We responded:
"Bryan we truly appreciate your review and the opportunity to assist your client! At our agency, we pride ourselves on quick response times, competitive pricing, and a smooth experience for both real estate professionals and their buyers. We’re glad Isaiah was able to step in and get your client covered the same day. Thank you for trusting us as a resource for your current client and clients to come!"
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Melanie Jackson

February 25, 2026

5  out of  5
rating by Melanie Jackson
"Long-time customer, turned friend Ms Payton and her team always provide exceptional service. Everyone goes the extra mile and are always very accommodating to my needs. Highly recommend her services to anyone shopping for insurance.. 10/10! :)"
We responded:
"Thank you so much Melanie for your kind words and continued support! We truly value the relationship we’ve built with you over the years. It’s always our goal to go above and beyond for our customers, and we’re thrilled to hear that you and your auto and life insurance needs feel well taken care of at our State Farm agency. We look forward to continuing to serve you and your insurance needs for many years to come!"