State Farm® Insurance Agent Shelonda Payton
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Carmen Cason
March 10, 2026
"You done a great job I’m proud of you I appreciate your help thanks"
"We appreciate the 5 stars Carmen! Servicing our insurance customers in neighboring states shows how we can get work done even when you're not in our back yard."
Bryan Nelson
March 5, 2026
"My wife and I assisted a real estate client with the purchase of a condo and he needed insurance. I contacted the agency online and Isaiah Peyton promptly contacted me. Isaiah contacted our client directly. He was very professional and he helped our client secure insurance the same day. Our client was pleased with the service and the high level of professionalism. Overall, the experience was positive."
"Bryan we truly appreciate your review and the opportunity to assist your client! At our agency, we pride ourselves on quick response times, competitive pricing, and a smooth experience for both real estate professionals and their buyers. We’re glad Isaiah was able to step in and get your client covered the same day. Thank you for trusting us as a resource for your current client and clients to come!"
Melanie Jackson
February 25, 2026
"Long-time customer, turned friend Ms Payton and her team always provide exceptional service. Everyone goes the extra mile and are always very accommodating to my needs. Highly recommend her services to anyone shopping for insurance.. 10/10! :)"
"Thank you so much Melanie for your kind words and continued support! We truly value the relationship we’ve built with you over the years. It’s always our goal to go above and beyond for our customers, and we’re thrilled to hear that you and your auto and life insurance needs feel well taken care of at our State Farm agency. We look forward to continuing to serve you and your insurance needs for many years to come!"
Dorothea Long
February 23, 2026
"Such a great group of people to work with. They have always been Efficient and responsive to my needs and requests. Thanks for your help."
"Thanks for the 5 stars Dorothea! Your recognition of our efficiency and responsiveness means a lot to us! It's always rewarding to know we have met your expectations and thanks for meeting with Sasha!"
Terrence D Davis Sr.
February 20, 2026
"Great communication skills and personality excellence across the board."
"Terrance we appreciate your kind words! We're happy to hear that our communication and personality made a positive impact. It was a pleasure working with you, and our State Farm agency looks forward to the opportunity to assist you again in the future! "
Nikki Byrd
February 18, 2026
"Isaiah is always knowledgeable and nice to speak with. He is able to maintain a level of professionalism while handling inquiries in a way that I appreciate!!"
"Thanks so much for the great feedback Nikki! We’re happy to hear Isaiah is knowledgeable and easy to talk to. He works hard to keep things professional while making sure your questions are answered, so it’s awesome to know you appreciate that. "
John Silcox
February 17, 2026
"Thanks Claire appreciate your help and nice meeting you"
"Thank you so much John for your wonderful 5 star review! We're delighted to hear that Claire was helpful and that you found our staff easy to reach. We truly appreciate your kinds words and look forward to serving you again soon!"
Shawna Halsey
February 13, 2026
"Shelonda & her team have been amazing to work with. We appreciate the quick response & personal attention!"
"Thank you so much for your kind words Shawna! We are committed to providing quick and personalized attention to ensure the best experience for our customers. It's been a pleasure working with you!"
Galia Zeigler
February 9, 2026
"Shoutout to Shelonda and her State Farm office — truly amazing service every single time!"
"Thank you Galia for that feedback regarding Jordan handling your auto insurance! It's our pleasure to assist you with your insurance needs. If there's anything else we can do to help, please let us know!"
Yolanda Miller
February 6, 2026
"This is a 5 star company. They have excellent customer service and communication. When I asked questions they always have a quick response. They are always quick to help."
"From deep in our hearts we appreciate this review Yolanda! We're grateful to be able to help and we're here for any future needs!"
Bonnie Sue Lewis
February 6, 2026
"Elijah was so helpful today! Not only was he courteous and knowledgeable, but patiently answered my questions and then got me signed on to the Safe Driving app to save on my auto insurance. Thank you Elijah in Shelonda Payton’s office!"
"Thanks Bonnie for those kind words regarding Elijah! He's our college intern who's helped us tremendously with these types of car insurance savings."
gregory
January 30, 2026
"Isaiah was a great help taking care of my problem he was easy to talk too and he explained to me what I needed to do."
"Gregory we're thrilled for the 5 stars of Isaiah! His demeanor makes lots of our customers happy! Thanks for allowing him to personally help you with life insurance. It's our most valuable product for families so we are appreciative of your comment!"
Monica Tucker
January 26, 2026
"Jonaye and Shelonda were extremely helpful during my insurance process. Extremely great customer service. I am very pleased with their services."
"Thanks you so much Monica for your comments regarding Jonaye! She's a valuable asset to our team with her knowledge of our life and health insurance products!"
Letstalk Cincinnati
January 26, 2026
"Isiah was great! Would highly recommend him as your agent"
"We appreciate your review of Isaiah regarding your renters insurance. As your local State Farm office we look forward to assisting with your insurance needs in the future."
Rachel Tolliver
January 23, 2026
"Poor communication!"
"We’re sorry this happened, Rachel. We've responded to the email you sent us. Please reach out to Shelonda Payton - State Farm Insurance Agent and the Cincinnati team if more information is needed – Shelonda Payton - State Farm Insurance Agent"
Byron Brown
January 15, 2026
"Pure incompetence. Me and my family have told this office many times over many years that my father and I share a name and that different people are on different policies and they are incapable of changing the information. Get it together!"
"Dear Byron. Thank you for your message. According to our internal records, the information we have on file in accurate. However, we understand that the app may not always display this on your end. If you would like, we can perform a more detailed separation of the household policies to help clarify the distinctions between you and your father. Please note that doing so may affect any discounts currently applied, as the system sometimes adjusts eligibility when policies are separated or names are listed individually. Please let us know how you would like to proceed or if you have further questions. We'd love to get this rectified to your satisfaction. Have a great day!"
Angela Garnett
January 15, 2026
"Very reliable and always address my concern. Never wait on any claims."
"Thanks Angela for entrusting us to service your life insurance, property insurance and vehicle insurance needs! We're honored to have worked with you all these years!"
Chandler Tenuta
January 15, 2026
"Isaiah was so helpful in getting my lienholder information updated after I refinanced my car. Friendly service, emailed me all the documents while we were still on the phone, made the process very smooth and easy! Thanks Isaiah!"
"Chandler we appreciate your kind words regarding Isaiah. Thanks for taking time out of your day to compliment his kindness and efficiency with processing your car insurance updates!"
Robert White
January 14, 2026
"Great customer service"
"Thanks for the 5 stars!! We appreciate being able to service our Mason/Deerfield Township State Farm customers!!"
Noah Pedz
January 14, 2026
"Would recommend!"
"We appreciate the 5 stars of our local State Farm agency Noah! Thanks for recommending us to your friends who need car insurance!"
Sophia Freeman
January 6, 2026
"Isaiah is the best!! Super helpful and insightful!! Highly recommend!!"
"Thank you for your 5-star review of Isaiah and your State Farm vehicle insurance! We're grateful to be your good neighbor and look forward to helping in the future!"
bernadette watson
December 30, 2025
"Very professional and has always solved and resolved all request/issues. Thank you"
"Thank u soo much Bernadette! We enjoy being available to help resolve your requests anytime!"
steven
December 15, 2025
"Thanx Isaiah for your prompt and friendly service Always taken care of at this office"
"Thank you so much for your kind words Steven! We're delighted to hear that Isaiah and our team consistently take good care of you. We look forward to serving you again soon!"
Lynn Brown
December 5, 2025
"The staff is very professional and attentive, great customer service."
"We appreciate your review Lynn! We are delighted to know you had great personal experience with our State Farm office. We're here for you if you need any assistance in the future!"
taylor woodward
November 29, 2025
"I had a great experience with Isaiah Payton at State Farm. He was extremely helpful, knowledgeable, and easy to work with. Isaiah explained everything clearly and made sure I got the coverage that fit my needs. I highly recommend him if you want excellent service and someone who truly cares about his clients!"
"Thank you so much for your kind words and positive feedback Taylor! We're thrilled to hear that Isaiah provided you with helpful, knowledgeable, and attentive service. It's our goal to ensure every client feels confident and well-supported, and we're glad Isaiah could make that happen for you. We truly appreciate your recommendation and look forward to serving you again in the future!"